Quang – Emails For Business

May 28, 2017December 7, 2022

Create Email New Account – Android: Troubleshooting Email

Create new email account and use the following information to troubleshoot common issues when setting up email on an Android device. In the meantime, you can always use our MobileMail (http://mobilemail.secureserver.net) to keep in contact with customers, friends, and family members.

Step 1: Make Sure You Can Connect to MobileMail

First, connect to MobileMail on your device to make sure you have an account and that your user name and password work. Go to http://mobilemail.secureserver.net, and log in.

If you can’t log in, double-check that your email account is set up and you have the correct email address and password. You might need to contact the system administrator who set up your account.

Step 2: Double-Check Your Settings

Typing on an Android device can be tricky; it’s easy to mistype a letter or two. Double-check that you’re using the correct incoming and outgoing servers (host names), email address, and password to connect to your email account.

Your server names might also be different than our default setup depending on which type of email plan you have and where you purchased it .

Step 3: Reset Your Password

If you’ve verified that your password is correct by successfully logging in, but you still can’t set up email through your Android, reset your Workspace Email password. (You can use the same password again.)

After resetting the password, try setting up the email account again.

Step 4: Try Different SMTP Ports

Typically, port 80 works well on Android devices, but sometimes ISPs or network providers block specific ports for security reasons. If port 80 doesn’t work, you can try some alternate ports.

The steps to change SMTP ports on your Android device might be a little different depending on your make/model and your network provider. However, all the information you need is in these steps.

To Change Your Android SMTP Port Settings

Open the Email application.
Press Menu and tap Accounts.
Tap and hold your finger over the account you want to fix.
A pop-up menu displays. Tap Account Settings.
Tap Outgoing settings.
Try using port 3535. Tap Next to see if it will work.
If that doesn’t work, repeat steps 1-5, select SSL for the Security type and try port 465.
Tap Next to see if it will work.

Step 5: Download an Email Client Application

On certain devices, you are able to download different email client applications (i.e. myMail or K9 Mail) from your device’s app store to use. There are many different email clients in the app store that are free to download, and they can aid with troubleshooting mail setup on your device to determine if the current setup that is not working is specific to the app in which you are attempting to set it up. It may help to download a different email client application to see if your email setup works with it.

Step 6: Contact Customer Support

If you’ve gone through these steps and still can’t get your email account to work on your device, please contact customer support. We have access to some additional tools, and there might be an issue with your email account that we can solve.

As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Third-party marks and logos are registered trademarks of their respective owners. All rights reserved.

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May 28, 2017December 7, 2022

Create Email Account – Windows Phone: Setting up Email

We know you’re excited to get your email set up on your Microsoft® Windows phone. We should have your email working on your device in about 5 minutes. These steps work for most of our customers, but sometimes you might need to make some additional changes depending on where you live and which ISPs you use.

BEFORE YOU START: To set up a Windows phone with your email, you need to know your POP or IMAP Email Server Settings and ports. To find them, go to the Email Setup Center and write down the information that displays under Email Server Settings.

NOTE: The steps to set up email on your Windows phone might be a little different depending on your make/model and your network provider. However, all the information you need to set up your account (user name, password, server settings) is in these steps. If you don’t see a button you’re supposed to tap, try scrolling down.

To Set up Email on Your Windows Phone

As a troubleshooting step, you must have enabled SMTP relays for your account.

From the home screen, swipe to the right, tap Settings, tap email & accounts, and then tap add an account.
Tap advanced setup.
Enter your email address and password, and then tap Next.
Tap internet email account.

Use these settings, depending on the type of email you have:

POP3
Account name	Enter a name for the account.
Your name	Enter your name.
Incoming email server	pop.secureserver.net
Account type	POP3
User name	Enter your full email address.
Password	Enter your password.
Outgoing (SMTP) email server	smtpout.secureserver.net

IMAP
Account name	Enter a name for the account.
Your name	Enter your name.
Incoming email server	imap.secureserver.net
Account type	IMAP
User name	Enter your full email address.
Password	Enter your password.
Outgoing (SMTP) email server	smtpout.secureserver.net

Make sure Outgoing server requires authentication is selected.
Make sure Use the same user name and password for sending email is selected.
Tap Advanced Settings.
Tap to select Require SSL for incoming email.
Tap to select Require SSL for outgoing email.
Tap sign in.

That’s it. If everything is working OK, you should see some email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.

Create new email account now and setup your Windows Phone with Your Email! Stay on customers’ minds with an email address that uses your domain (your domain registration).

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May 28, 2017May 5, 2021

Create Email Account – Using a BlackBerry with Your Email

You can set up an IMAP or POP address on your BlackBerry® either through your hand held device or via the Internet through your Blackberry Smartphone account. This article describes how to set up either type of account through your hand held device and can be used with most Smartphone models.

It also includes information on activating SSL for the new email account through your Internet-based Smartphone account.

As a troubleshooting step, you must have enabled SMTP relays for your account.

To Use a BlackBerry with Your Email

Locate and choose the Setup Wizard.
Choose Email, and then choose Other.
Choose Add existing account to your Blackberry device.
Type your full email address and email password.

NOTE: Your device will take a few moments to connect to the Internet, identify the type of email account you have (IMAP or POP), and activate the new email address on your hand held device.

To Enable Email with SSL for Your Email with a Blackberry

From an Internet browser, log on to your BlackBerry account and edit the new email address.
Select Utilize SSL and make the following changes.

Incoming Port

IMAP – 993
POP – 995

Outgoing Port

465

NOTE: If your ISP requires a server name use rimimap.secureserver.net. If your device has problems syncing up under normal settings, try changing the incoming server to mail.secureserver.net.
Click Submit.

Create new email account now and setup your BlackBerry with Your Email!